Patient Information

When you are with us you are welcome to involve your family in your care as much or as little as you wish. Please indicate to the nursing staff if you would like them to be more or less involved.

There is a cafe in the reception area where visitors can purchase tea and coffee. There is a small range of slices and muffins available.

It is important that you do have a support person with you.

Following your arrival at Braemar Hospital, the receptionists will check your details and ensure that we have all the general information that we require from you.

If you have any specific dietary requirements please advise our staff.

MCVS staff will escort you to the Day Stay Unit where they will begin your formal admission process.

Immediately after your Procedure

After your return from the Cath Lab, you will stay in our Day Stay or Post Anaesthetic Care Unit . The time will vary depending on your procedure and your recovery requirements.

You will have been advised by our booking clerk at the time of booking your procedure about your expected length of stay. This varies depending on the procedure being undertaken.

What to bring

  • Medications: Please bring all your medications with you. If you are diabetic please bring your insulin and diabetes test kit.
  • Anti viral medications:  please bring these with you.
  • Walking aids.
  • CPAP machine – this may be used during your procedure.
  • Hearing aids.
  • Toiletries and overnight sleep attire.

WIFI

Free wifi is available – the password and code is displayed on the admission desk and in Daystay

Parking

Parking for patients and their visitors is situated in the car park in front of the hospital’s main entrance (off Ohaupo Road.)

For security reasons barrier arms are positioned at the entrance and exit of the carpark. To exit the carpark a token needs to be collected from reception. Patients may be dropped off at the front of the building.

Time for discharge

This would usually be before 10.00am. If this is not possible, please inform your nurse, as under some circumstances you may need to re-locate to the lounge room.

When you are ready for discharge your nurse will go through the discharge instructions with you. This is your opportunity to ensure you are clear about your care once you are at home.

For some of our bigger procedures you will need to be seen by a clinical nurse specialist or your consultant.

If you are required to take any additional medications you will be given a prescription for these with your discharge information. On discharge, your nurse will return your regular medications to you. Please make sure you don’t leave without them.

Before discharge your intravenous line will be removed. You will be given a discharge folder with all relevant information in it. It will also have a phone number which allows you to contact us should you have any concerns in the 48 hours after discharge.

Many of our procedures require the use of contrast media. In a small percentage of people this may cause allergies. An allergic reaction to the x-ray contrast (dye) with rash or itching sometimes occurs.

Please note: This reaction can occur up to 7 days later. Please advise MCVS if this occurs. It is important that you seek medical attention. Your GP may wish to contact us or seek advice through this website.

At home

We strongly advise that someone stays with you overnight after any procedure. If this isn’t possible please let our booking clerk or nursing staff know prior to admission.

Follow Up

On your discharge form it will tell you when your follow up will be.

Rights and Responsibilities

MCVS is committed to delivering care within the Code of Health & Disability Service Consumers’ Rights.

We encourage you to:

  • Be actively involved in decisions about your care.
  • Respect the rights of other patients.
  • Comply with our no smoking policy.

Privacy

We comply with the Health Information Privacy Code. All personal information is protected by the Privacy Act 1993.

By law, we must retain your health information for ten years. You have the right at any time to access and correct any health information about you held by MCVS.
If you have any questions or concerns about the way in which your health information is managed by , MCVS please contact our manager.

Patient Satisfaction

Our objective is to provide excellent service and care and we value feedback from patients. Please pass on any comments or compliments you may have to the clinical charge nurse. You do not need to wait until you are discharged if you feel dissatisfied.

Receiving information from patients can alert the team to problems that may not previously have been identified. If you are not satisfied with the response you receive or you wish to inform us of your concern in writing please address your concern to the manager of MCVS who can:

  • Discuss a problem with you confidentially.
  • Help with any concerns you may have about the care you receive and, with your permission, talk to appropriate employees.
  • Give you more information about your rights as a patient.
  • We may ask you to complete a Patient Satisfaction Survey after you have been discharged. We would appreciate you completing the survey and returning it to us so we can understand and measure the service we provide.

How to pay

Self funding payment options

If you have New Zealand residency and are funding the procedure yourself, there are a number of ways you can settle your account. We will post an invoice out to you after you have had your procedure.

  • This invoice includes our company bank account number so that you can arrange a direct credit payment into our account.
  • Alternatively, you can phone us and arrange for payment by credit card.
  • You can also make payment at the Braemar Hospital reception desk, using cheque, credit card or eftpos.

Patients with Medical insurance

Where you are insured, depending on the company you are insured with, we will send you an invoice which you send to your insurer. Your insurance company will generally pay us direct and then we will invoice you for any excess due.

At this point you can arrange to pay this excess via the methods listed under self funding payment options.

Non New Zealand Resident Patients

For Non New Zealand residents, payment is required in full at least three working days prior to your procedure date. Preferred option is by bank transfer.

Accommodation

Finding Accommodation in Hamilton

Hamilton City offers great accommodation options. The links below provide a list of short term accommodation options that are close to MCVS and Braemar Hospital.

http://astramotorlodge.co.nz/

http://www.argenthamilton.co.nz/

http://www.bkshamiltonmotel.co.nz/

http://www.jasons.co.nz/hamilton/accommodation

https://www.aa.co.nz/travel/